Frequently Asked Web Hosting Questions

Pre-Sales Questions

1 Do you offer support?
Yes we provide technical support for any hosting related questions you have.
2What forms of payment do you accept?
We accept credit cards and debit cards (via PayPal), EFT (bank transfers) and PayFast. Read our payment guide if you need more information or bank account details.
3Are your servers Linux or Windows based?
Our hosting accounts run on Linux servers. This does not mean that you need Linux on your computer. You can use any operating system.
4 Is sales tax included with my monthly or yearly plan?
All taxes and fees are included in your plan price.
5 Do you offer a web-based control panel for my site?
Yes. cPanel is provided to all users at no additional cost.
6How often will I be billed?
You can choose. All packages have the option to be paid for using a monthly, quarterly, semi-annual or annual billing cycle.
7Can I host my friends websites?
Yes.
8How long will it take to setup my account?
With all payment methods except for EFT, your account will be setup automatically within 15 minutes of placing your order. If you choose to pay using EFT, please allow up to 24 hours for processing.
9Are there any hidden costs, or setup fees?
There are no hidden or extra fees associated with any of our hosting packages.

Domain Name Questions

1How long does it take to get my domain working?
It usually takes 24-48 hours for a domain to fully propagate around the internet but you can often start using it before that.
2Can I view my site even though my domain's name servers haven't propagated yet?
Yes, to view your website go to: http://hubhost.co.za/~yourusername To log into your control panel go to: http://hubhost.co.za/cpanel To log into your control panel go to: http://hubhost.co.za/webmail
3What do I set my domains name server's to?
Our nameservers are: Nameserver 1: ns1.sahubhost.com Nameserver 2: ns2.sahubhost.com Note: If you registered your domain with us the nameservers will be set automatically.

Control Panel (cPanel) Questions

1Do you have a manual for our control panel?
The official documentation can be found at http://www.cpanel.net/docs/cp/index.html
2 Where do I go to login to my control panel?
You go to http://www.yourdomain.com/cpanel
3How do I make sub-domains?
To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

Email Questions

1How do I create email accounts?
To create an email account login to your control panel and click add/remove email account's.
2 What do I put for both incoming and outgoing mail server?
For both incoming and outgoing mail server put mail.yourdomain.com
3Where do I go to check my emails using my browser?
You go to http://yourdomain.com/webmail
4How can I setup webmail to go directly to horde, roundcube or squirrel mail?
Login to webmail and click the [Enable AutoLoad] link below the one you want to load automatically.