Frequently Asked Web Hosting Questions
Do you offer support?
Yes we provide technical support for any hosting related questions you have.
What forms of payment do you accept?
We accept credit cards and debit cards (via PayPal), EFT (bank transfers) and PayFast. Read our payment guide if you need more information or bank account details.
Are your servers Linux or Windows based?
Our hosting accounts run on Linux servers. This does not mean that you need Linux on your computer. You can use any operating system.
Is sales tax included with my monthly or yearly plan?
All taxes and fees are included in your plan price.
Do you offer a web-based control panel for my site?
How often will I be billed?
You can choose. All packages have the option to be paid for using a monthly, quarterly, semi-annual or annual billing cycle.
Can I host my friends websites?
How long will it take to setup my account?
With all payment methods except for EFT, your account will be setup automatically within 15 minutes of placing your order. If you choose to pay using EFT, please allow up to 24 hours for processing.
Are there any hidden costs, or setup fees?
There are no hidden or extra fees associated with any of our hosting packages.
Domain Name Questions
How long does it take to get my domain working?
It usually takes 24-48 hours for a domain to fully propagate around the internet but you can often start using it before that.
Can I view my site even though my domain's name servers haven't propagated yet?
Yes, to view your website go to: http://hubhost.co.za/~yourusername
To log into your control panel go to: http://hubhost.co.za/cpanel
To log into your control panel go to: http://hubhost.co.za/webmail
What do I set my domains name server's to?
Our nameservers are:
Nameserver 1: ns1.sahubhost.com
Nameserver 2: ns2.sahubhost.com
Note: If you registered your domain with us the nameservers will be set automatically.
Control Panel (cPanel) Questions
Do you have a manual for our control panel?
The official documentation can be found at http://www.cpanel.net/docs/cp/index.html
Where do I go to login to my control panel?
You go to http://www.yourdomain.com/cpanel
How do I make sub-domains?
To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.
Where can I download a free FTP program?
We recommend downloading FileZilla from http://filezilla-project.org/download.php. Or if you use Firefox there is a very handy FTP add-on called FireFTP.
It's not letting me upload my files what's wrong?
Make sure you are uploading to the right web directory which is the public_html folder.
Why doesn't my ftp password change when I change my cPanel password?
Please allow 24 hours for your FTP password to sync with your cPanel password.
How do I create email accounts?
To create an email account login to your control panel and click add/remove email account's.
What do I put for both incoming and outgoing mail server?
For both incoming and outgoing mail server put mail.yourdomain.com
Where do I go to check my emails using my browser?
You go to http://yourdomain.com/webmail
How can I setup webmail to go directly to horde, roundcube or squirrel mail?
Login to webmail and click the [Enable AutoLoad] link below the one you want to load automatically.