Frequently Asked Web Hosting Questions

Pre-Sales Questions

Do you offer support?

Yes we provide technical support for any hosting related questions you have.

What forms of payment do you accept?

We accept credit cards and debit cards (via PayPal), EFT (bank transfers) and PayFast. Read our payment guide if you need more information or bank account details.

Are your servers Linux or Windows based?

Our hosting accounts run on Linux servers. This does not mean that you need Linux on your computer. You can use any operating system.

Is sales tax included with my monthly or yearly plan?

All taxes and fees are included in your plan price.

Do you offer a web-based control panel for my site?

Yes. cPanel is provided to all users at no additional cost. You can find out more about cPanel here or try the demo cPanel account here.

How often will I be billed?

You can choose. All packages have the option to be paid for using a monthly, quarterly, semi-annual or annual billing cycle.

Can I host my friends websites?

Yes.

How long will it take to setup my account?

With all payment methods except for EFT, your account will be setup automatically within 15 minutes of placing your order. If you choose to pay using EFT, please allow up to 24 hours for processing.

Are there any hidden costs, or setup fees?

There are no hidden or extra fees associated with any of our hosting packages.

end faq

Domain Name Questions

How long does it take to get my domain working?

It usually takes 24-48 hours for a domain to fully propagate around the internet but you can often start using it before that.

Can I view my site even though my domain's name servers haven't propagated yet?

Yes, to view your website go to: http://hubhost.co.za/~yourusername

To log into your control panel go to: http://hubhost.co.za/cpanel

To log into your control panel go to: http://hubhost.co.za/webmail

What do I set my domains name server's to?

Our nameservers are:

Nameserver 1: ns1.sahubhost.com
Nameserver 2: ns2.sahubhost.com

Note: If you registered your domain with us the nameservers will be set automatically.

end faq

Control Panel (cPanel) Questions

Do you have a manual for our control panel?

The official documentation can be found at http://www.cpanel.net/docs/cp/index.html

Where do I go to login to my control panel?

You go to http://www.yourdomain.com/cpanel

How do I make sub-domains?

To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

end faq

FTP Questions

Where can I download a free FTP program?

We recommend downloading FileZilla from http://filezilla-project.org/download.php. Or if you use Firefox there is a very handy FTP add-on called FireFTP.

It's not letting me upload my files what's wrong?

Make sure you are uploading to the right web directory which is the public_html folder.

Why doesn't my ftp password change when I change my cPanel password?

Please allow 24 hours for your FTP password to sync with your cPanel password.

end faq

Email Questions

How do I create email accounts?

To create an email account login to your control panel and click add/remove email account's.

What do I put for both incoming and outgoing mail server?

For both incoming and outgoing mail server put mail.yourdomain.com

Where do I go to check my emails using my browser?

You go to http://yourdomain.com/webmail

How can I setup webmail to go directly to horde, roundcube or squirrel mail?

Login to webmail and click the [Enable AutoLoad] link below the one you want to load automatically.

end faq

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